Privacy Policy

1. Information We Collect

Information You Provide

We may collect information you provide directly, including:

• account and contact information;
• billing information;
• business information;
• voice recordings and call transcripts;
• scheduling and CRM-related information;
• communications content;
• and other information submitted through the Services.

Automatically Collected Information

We may automatically collect technical and usage information including:

• IP address;
• browser and device information;
• usage analytics;
• timestamps and interaction logs;
• and related metadata.

Healthcare-Related Information

Depending on how customers use the Services, information processed through the platform may include protected health information ("PHI") or healthcare-related data.

Customers are responsible for ensuring they have all required rights, notices, consents, and authorizations necessary to process such information through the Services.

2. How We Use Information

We use information to:

• provide and maintain the Services;
• process calls, recordings, transcripts, and communications;
• facilitate scheduling and automation workflows;
• provide customer support;
• maintain security and platform performance;
• process billing and payments;
• improve functionality and user experience;
• and comply with legal obligations.

3. Third-Party Providers & Integrations

The Services may integrate with third-party providers including Twilio, Stripe, Google Calendar, CRM systems, and other integrations selected by customers.

Information may be shared with these providers solely as necessary to provide requested functionality.

Use of third-party services is governed by the applicable third-party terms and privacy policies.

4. Communications & Recordings

Certain Services may include call recording, transcription, monitoring, and automated communication features.

Customers are responsible for ensuring their use of the Services complies with applicable communication, consent, privacy, and healthcare laws.

5. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the nature of the information and operational requirements.

6. Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to help protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Healthcare & Compliance

Talknology supports healthcare-related communication and operational workflows.

We implement safeguards designed to support HIPAA-compliant handling of protected health information (PHI) and work with providers and infrastructure that support healthcare-related environments and compliance requirements.

Talknology is designed to support healthcare organizations and HIPAA-regulated workflows. Customers remain responsible for maintaining their own internal compliance procedures and lawful use of the Services.

8. AI & Automated Processing

The Services utilize artificial intelligence and automation technologies to support communications and workflows.

While we continuously work to improve accuracy and reliability, automated outputs may require human review depending on the use case.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including rights to access, correct, delete, or request copies of your information.

Requests may be submitted to support@talknology.ai.

10. International Data Transfers

Your information may be processed or stored in jurisdictions outside your country or state of residence.

Where applicable, we take commercially reasonable steps designed to support appropriate safeguards for cross-border data transfers.

11. Children's Privacy

The Services are intended for business use and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates become effective upon posting.

Continued use of the Services after updates are posted constitutes acceptance of the revised Privacy Policy.

13. Contact

Vital Health Services

Round Rock, Texas, USA

Email: support@talknology.ai